What Relentless Customer Focus Means to Our McKinney Inside Sales Team

At Simpson Powerful-Tie we’re proud to be known for our relentless buyer focus. In reality, it’s actually 1 of our 9 firm values.  We want to introduce you to some of the guys and women who are living that benefit each day.  Today we’re taking you to our McKinney, Texas department to satisfy members of our Inside of Sales staff who oversee consumer company. We’re satisfied to share their stories on what “Relentless Customer Service” implies and their unique journeys at Simpson Powerful-Tie.  

What happens in the Buyer Company section? 

In the Client Service department, we take phone phone calls from customers, including engineers, and end end users (men and women who install our goods), and our outside profits reps. We also have a common e-mail exactly where consumers can send out us published inquiries, pricing requests and orders, as properly as our private inboxes wherever we obtain email messages from clients and our Outside Income workforce. Whether or not it’s by cellphone or e mail, we are in this article to aid our clients by getting into orders, resolving challenges, and answering concerns. We function intently with our Warehouse workers, Outside Product sales, Engineering department, and Stock Control crew to make confident we’re carrying out everything we can to assistance our consumers and give them the greatest practical experience possible. The Simpson Robust-Tie selection one particular organization value is “Relentless Shopper Focus,” and our Buyer Company section takes delight in executing all we can to make our customers’ jobs and life easier.

Customer Service Gold Stars
Buyer Support Gold Stars

Why do we get gold stars, and what do they symbolize?  

Gold stars are awarded to us by management when we get an remarkable compliment from a shopper expressing we went previously mentioned and past for them.

Following are a several of our employees’ shopper-provider stories.  

Logan Robinson, Strategic Account Representative
Logan Robinson, Strategic Account Representative

Personnel: Logan Robinson 

Job Title: Strategic Account Representative 

Begun: 2014 

Gold Stars: 11 

Job Journey: I started out with Simpson Robust-Tie as a component-time file clerk. I was listed here for a thirty day period or two when I experienced to leave owing to some own troubles in my daily life. A several months later, I resolved to transfer again. I emailed Matt Anderson, the Inside of Profits Manager, and asked if there happened to be any positions open. Lucky for me, a whole-time Client Assistance situation had just opened up. I scheduled an interview and acquired the position. On the working day of my seven-calendar year anniversary with Simpson Solid-Tie, I received promoted to Strategic Account Consultant. This year will mark 8 decades for me with the company.

What Gold Stars Imply to Me: I now have 11 gold stars. For me, earning buyer-provider stars relates straight to firm value no. 1 — Relentless Client Target. This displays me that the consumer is having time out of their day to categorical how significantly they take pleasure in me and what I do for them. It reveals me that what I do on a each day basis of listening to what shoppers say they will need, truly does matter and doesn’t go unnoticed. It drives me to preserve wanting to do much better and give my all to our consumers.

Korey Hicks, enior Strategic Account Representative 
Korey Hicks, enior Strategic Account Agent

Worker: Korey Hicks 

Occupation Title: Senior Strategic Account Representative 

Commenced: 2014  

Gold Stars: Eight 

Job Journey: My journey with Simpson Robust-Tie started off in April of 2014. After staying household for quite a few decades increasing kids and performing retail portion-time, I realized I required to get back into the workforce total time but did not want to work just any where. My neighbor, who is an engineer right here in McKinney, explained to me that his corporation was selecting a client company consultant and that I need to utilize. I by no means read of, and knew absolutely nothing about Simpson Sturdy-Tie, but realized straight away following looking through the historical past of the business and Barc’s Values and 9 Ideas of Business that this was a area where I’d be happy to hang my hat. As Barc would say, this area isn’t intended as just a bus stop in your career.

What Gold Stars Signify to Me: I presently have eight stars. Staying in buyer provider in a single ability or a further my full perform heritage, it is often been a motivator to me when I’m acknowledged for likely over and further than. The gold stars depict tough work and commitment and do incentivize a human being to give “relentless shopper emphasis.”

Jose Fernandez, Senior Inside Sales Representative 
Jose Fernandez, Senior Within Product sales Consultant

Personnel: Jose Fernandez 

Occupation Title: Senior Within Gross sales Consultant 

Began: 2004 

Gold Stars: Seven 

Career Journey: I started out in the shipping and delivery section. At that time, we were being a small team, and everybody in that office shared all the duties, which integrated shipping orders and transfer vehicles, receiving, returns, putting up inventory and specials, will phone calls, and coaching new hires. I moved to the consumer service center in 2013. I assumed the Buyer Assistance workforce would give me a check out of all departments. I know it appears cliché, but I like the people today I function with. Folks listed here have supported me skillfully and individually.

What Gold Stars Indicate to Me: I have 7 stars. The stars remind me that terrific purchaser services is observed and appreciated. What I imagined was “normal Simpson Sturdy-Tie purchaser service” inspired seven prospects to contact in and tell my professionals how substantially they appreciated my enable. This motivates me to give each get in touch with and e mail the same quality of assistance.

Cara Fraser, Strategic Account Representative 
Cara Fraser, Strategic Account Consultant

Worker: Cara Fraser 

Job Title: Strategic Account Agent

Began: 2016 

Gold Stars: 11 

Vocation Journey: My journey with Simpson Powerful-Tie began in Might of 2016, when I was hired as a aspect-time information entry clerk processing customers’ fax orders. In Oct 2016, I was offered a entire-time situation in Client Company. As I improved, I started helping with the Order Desk’s Electronic Knowledge Interchange (EDI) — these are orders sent around primarily by our Household Centers (Household Depot and Lowe’s) exactly where we can transmit lots of orders at one time — and controlling returns from numerous of the warehouses. I also worked with our Nationwide Retail crew by doing the job on reports and obtaining orders processed. In 2020, I traveled with a workforce to our Stockton, California, branch to guide with their SAP Go-Live and was the recipient of our ECSS (Excellence in Consumer Provider Help Award) award for the first 50 % of 2020. In December 2021, I was hired as portion of a new team as a Strategic Account Agent.

What Gold Stars Necessarily mean to Me: I at the moment have 11 stars. I strive to assist our clients at all occasions. For me, the stars are validation that I was in a position to support a purchaser with a better level of company than they envisioned, sufficient so the client preferred to permit other folks know by reaching out to my supervisor or Seller Product sales Representative on the account. 


Inside Sales Team Members
Inside of Gross sales Workforce Customers

As you can see, our shopper provider reps just take relentless purchaser concentrate very seriously and locate inspiration in listening to feedback from their consumers.

Simpson Solid-Tie Firm Values

  1. Relentless Buyer Emphasis
  2. Lengthy-Variety Perspective
  3. Substantial-High quality Solutions
  4. Be The Leader
  5. Everyone Matters
  6. Empower Development
  7. Hazard-Taking Innovation
  8. Give Back
  9. Have Exciting, Be Humble

Listen to from Inside Income Supervisor, Matt Anderson about his profession journey with Simpson Strong-Tie and his vision for the team’s potential