Complaints against renovation contractors up due to unsatisfactory workmanship, delays

SINGAPORE – A full of 807 issues against renovation contractors had been lodged with the Consumers Affiliation of Singapore (Situation) in the 1st fifty percent of the 12 months.

This was an boost of 28 for every cent from the 627 issues Scenario acquired about the sector in the identical interval last year, mentioned the association in a statement on Thursday (July 28).

Scenario acquired 1,300 grievances in opposition to renovation contractors last yr, up from 869 in 2020.

About two-thirds of the complaints this calendar year pertain to renovation contractors failing to entire jobs on plan and unsatisfactory workmanship.

The household renovation business been given the maximum range of issues in the course of this time period, adopted by the electrical and electronics, beauty and motor autos industries, all of which obtained a lot more grievances than previous year.

Scenario gained a full of 7,960 shopper problems from January to June, a 9 for every cent improve from the 7,260 grievances gained for the same interval last year.

Circumstance president Melvin Yong attributed the raise to upticks in business routines and customer transactions that have picked up considering that Covid-19 restrictions ended up eased.

“Circumstance will keep on to preserve a lookout for unfair methods against consumers. In the meantime, we are operating with the authorities to further improve purchaser defense laws in Singapore,” he said.

In a Fb post on Thursday, Mr Yong said most issues have been for delays in undertaking completion caused by manpower shortages and delays in the shipment of renovation materials. He reminded property entrepreneurs that they could also patronise CaseTrust-accredited renovation contractors for peace of intellect.

One this sort of grievance was from retiree Chow Jhok Kheng, 70, who engaged a contractor in February to renovate her kitchen area for $11,900. 

Even though payment was designed, renovations ended up incomplete even soon after two months. The contractor did not give her a deadline for when the work would be concluded. 

Madam Chow reported the contractor would usually hold off or quit do the job devoid of supplying her recognize and the partially concluded renovation performs remaining her kitchen with exposed wires and leaking pipes. Due to the fact gas to the dwelling was also disconnected during the renovation time period, she could not prepare dinner at dwelling which enormously inconvenienced her.

Circumstance officers assisted Madam Chow in negotiations with the contractor and all superb renovation works was done in May.